The
Pursuit of Excellence program was designed to challenge the agents of
northAmerican Van Lines to improve performance related to eight moving industry
metrics: summer capacity growth, hauling growth, book/haul ratio, safety/CSA
(compliance, safety, accountability), customer service ratings, claims
frequency, claim severity, and sales growth. An agent achieves a gold, silver
or bronze award based on the number of objectives met during the year.
Andy Kroll, Vice President and General Manager of North American Van
Lines says “As a Pursuit of Excellence winner, George Moving & Storage, Inc. of
Pittsburgh personifies our van line’s strong commitment to provide a
consistently exceptional level of service. Our organization is exceedingly
proud to have George Moving & Storage, Inc. of Pittsburgh, PA as part of
the northAmerican Van Lines family.”
Adds Rebecca George, Co-Owner, “With over 40 amount of years serving the Pittsburgh area, George Moving & Storage is honored to be recognized as a Pursuit of Excellence winner, and looks forward to continuing to provide an outstanding moving experience for all of our customers.”
